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20 Tips to Help Prevent Medical Errors: Patient Fact Sheet
Part 1: Errors and medications.
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"I've been on Sulfasalazine...off and on for 11 years. Today, under my "new" insurance plan the pharmacist gave me "Salsalate"...in the same dosage...does anyone have any experience with Salsalate replacing your normal perscription"
Jon
 
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     Medical errors are one of the Nation's leading causes of death and injury. A recent report by the Institute of Medicine estimates that as many as 44,000 to 98,000 people die in U.S. hospitals each year as the result of medical errors. This means that more people die from medical errors than from motor vehicle accidents, breast cancer, or AIDS.

     Government agencies, purchasers of group health care, and health care providers are working together to make the U.S. health care system safer for patients and the public. This fact sheet tells what you can do.

What are Medical Errors?

     Medical errors happen when something that was planned as a part of medical care doesn't work out, or when the wrong plan was used in the first place. Medical errors can occur anywhere in the health care system:

  • Hospitals.
  • Clinics.
  • Outpatient Surgery Centers.
  • Doctors' Offices.
  • Nursing Homes.
  • Pharmacies.
  • Patients' Homes.

Errors can involve:

  • Medicines.
  • Surgery.
  • Diagnosis.
  • Equipment.
  • Lab reports.

     They can happen during even the most routine tasks, such as when a hospital patient on a salt-free diet is given a high-salt meal.

     Most errors result from problems created by today's complex health care system. But errors also happen when doctors and their patients have problems communicating. For example, a recent study supported by the Agency for Healthcare Research and Quality (AHRQ) found that doctors often do not do enough to help their patients make informed decisions. Uninvolved and uninformed patients are less likely to accept the doctor's choice of treatment and less likely to do what they need to do to make the treatment work.

What Can You Do? Be Involved in Your Health Care

1.   The single most important way you can help to prevent errors is to be an active member of your health care team.

     That means taking part in every decision about your health care. Research shows that patients who are more involved with their care tend to get better results. Some specific tips, based on the latest scientific evidence about what works best, follow.

Medicines

2.   Make sure that all of your doctors know about everything you are taking. This includes prescription and over-the-counter medicines, and dietary supplements such as vitamins and herbs.

     At least once a year, bring all of your medicines and supplements with you to your doctor. "Brown bagging" your medicines can help you and your doctor talk about them and find out if there are any problems. It can also help your doctor keep your records up to date, which can help you get better quality care.

3.   Make sure your doctor knows about any allergies and adverse reactions you have had to medicines.

     This can help you avoid getting a medicine that can harm you.

4.   When your doctor writes you a prescription, make sure you can read it.

     If you can't read your doctor's handwriting, your pharmacist might not be able to either.

5.   Ask for information about your medicines in terms you can understand—both when your medicines are prescribed and when you receive them.
  • What is the medicine for?
  • How am I supposed to take it, and for how long?
  • What side effects are likely? What do I do if they occur?
  • Is this medicine safe to take with other medicines or dietary supplements I am taking?
  • What food, drink, or activities should I avoid while taking this medicine?
6.   When you pick up your medicine from the pharmacy, ask: Is this the medicine that my doctor prescribed?

      A study by the Massachusetts College of Pharmacy and Allied Health Sciences found that 88 percent of medicine errors involved the wrong drug or the wrong dose.

7.   If you have any questions about the directions on your medicine labels, ask.

     Medicine labels can be hard to understand. For example, ask if "four doses daily" means taking a dose every 6 hours around the clock or just during regular waking hours.

8.   Ask your pharmacist for the best device to measure your liquid medicine. Also, ask questions if you're not sure how to use it.

     Research shows that many people do not understand the right way to measure liquid medicines. For example, many use household teaspoons, which often do not hold a true teaspoon of liquid. Special devices, like marked syringes, help people to measure the right dose. Being told how to use the devices helps even more.

9.   Ask for written information about the side effects your medicine could cause.

     If you know what might happen, you will be better prepared if it does—or, if something unexpected happens instead. That way, you can report the problem right away and get help before it gets worse. A study found that written information about medicines can help patients recognize problem side effects and then give that information to their doctor or pharmacist.

Next page > Surgery and hospital stays > Page 1, 2

Internet Citation:
AHRQ Publication No. 00-PO38
Current as of February 2000

20 Tips to Help Prevent Medical Errors. Patient Fact Sheet. AHRQ Publication No. 00-PO38, February 2000. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/consumer/20tips.htm

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